Hi all,
a Customer is using Workmanager 6.1 running on SMP3 SP8PL01 using Agentry Client 70.10.6.25 on Android.
On ocation users are not receiving Push notifications.
I know there is a feature "go ofline" in the main menu. but i'm unable to find any documentation on how this feature works.
I've done some tests:
- When manually setting the client in offline mode: the user does not receive push notifications.
- When switching between 4G/Wifi or setting the client in airplane mode, the client switches to offline mode on a couple of occations. (not every time)
- When killing the connection during sync (error14) the client does not switch to offline mode.
Question 1
So it's still not clear when the client switches to offline mode. There seems to be no connection between the Device Connection status and the Agentry client Offline/online status. Can someone clarify this?
Question 2
I've found a automaticaly reconnect setting in the transmit configuration. But this does not seem to work for above mentioned client "Offline mode"
Is this overruled by some .ini or Configpanel setting? I'm not able to find this.
Thanks in advanced for your help!