We are attempting to upgrade our users to SAPGUI 740 (patch 2) using the standalone installation package, and are running into issues with users that have the application running when the install takes place.
To be clear: we are attempting to automate this installation process by pushing the installation package out to the users all at once, but in our testing noticed that any of the users who had SAP currently open, were not prompted to close SAP, and ultimately resulted in an installation failure. This failure also caused SAP to no longer function as intended, and we were forced to uninstall and reinstall SAP entirely on these particular machines. On the user machines where SAP was NOT open when the package installed, the process was successful.
Our initial thoughts were to create a script that closed all processes/services that run with the SAP 730 GUI frontend application that we are upgrading, but we've been unsuccessful with finding any relevant information regarding what those processes and services are. We also figured that there may be a better method of accomplishing what we are trying to do, that we just aren't seeing or are aware of, which is why we are posting this discussion here.
Please let me know if there is any pertinent information that I'm leaving out that would help us resolve this issue. Thanks for any help you can give!